FAQ
Find answers to our most frequently asked questions.
Shipping & returns
What if my dog doesn't like wearing the harness?
We understand that every dog is different. That’s why we offer a 30-day guarantee. If your dog isn’t comfortable with the harness or the camera doesn’t meet your expectations, you can return it for a full refund—no questions asked.
How long does shipping take?
Most orders ship within 3–5 business days. Delivery to the US/Canada takes 10–15 days; EU/UK 7–12 days. Delays may occur during holidays.
If you have any further questions, don't hesitate to Contact us.
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you!
How do I start a return?
Email us at support@caninevue.com with your order number and issue. We’ll guide you through the process!
How can I track my order?
Yes! You’ll receive a tracking number via email once your order ships.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Products Information
Is the camera waterproof?
Yes! The camera is IP68 waterproof(up to 40 meters) and comes with a waterproof case for swimming or rainy adventures.
What video quality does it support?
Film in 5K/30FPS, 4K/60FPS or 1080p/60FPS for slow-motion. Includes EIS stabilization for smooth footage.
What’s included in the bundle?
- 4K camera + waterproof case
- Adjustable harness + GoPro-style mounts
- 64GB SD card + 2 batteries + USB charger
What's the battery life?
Each battery lasts90–120 minutes. The bundle includes 2 batteries + a charger for all-day filming.
Where can I find more information?
Check out our product pages for more information.